Customer Service Representative / Sales Support
Remote
Full Time
Experienced
★ PLEASE SUBMIT YOUR CV IN ENGLISH ★
Customer Service Representative / Sales Support
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/month
About the Role
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery.
This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
Key Responsibilities
Requirements
Preferred Qualifications
Important Notes
Benefits
This is a remote/telecommute position.
Customer Service Representative / Sales Support
Location: Remote (LATAM)
Employment Type: Full-Time | Contractor
Compensation: $1,200 – $2,000 USD/month
We are seeking a proactive and detail-oriented Customer Service Representative / Sales Support to ensure a smooth and professional customer experience from initial contact through service delivery.
This role is highly operational and customer-facing, combining lead management, appointment scheduling, and sales support. You will work closely with Sales and Operations teams to ensure efficiency, accuracy, and excellent customer communication.
- Receive, qualify, and manage inbound leads from calls, web forms, and CRM
- Conduct outbound follow-ups via calls, texts, and email to convert leads into scheduled appointments
- Follow up on warm leads to secure bookings
- Schedule, confirm, and assign appointments to appropriate team members
- Create and transfer service tickets and installation requests
- Maintain accurate and up-to-date CRM records
- Coordinate closely with Sales and Service teams to ensure seamless execution
- Provide professional, friendly communication to customers at all times
- 3+ years of experience in customer service, dispatch, inside sales, or similar roles
- Proven experience working with U.S.-based customers
- Strong phone presence and comfort handling inbound/outbound calls
- Excellent English communication skills (written and spoken)
- Strong organizational and multitasking abilities
- Experience working with CRM systems
- Tech-savvy and comfortable in fast-paced environments
- Reliable remote work setup with strong internet connection
- Sales experience or revenue-driven roles
- Experience in dispatching or scheduling operations
- Spanish proficiency is a plus (not required)
- This is a highly customer-facing and phone-based role
- Candidates must be comfortable handling high volumes of calls and follow-ups
- Strong attention to detail and responsiveness are critical for success
- Competitive salary in USD
- Fully remote position aligned with U.S. business hours
- Paid time off, local holidays, and birthday leave
- Growth opportunities within a fast-growing international team
- Collaborative and supportive work environment
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