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Junior Case Manager 

Location: Remote — Mexico
Employment Type: Full-Time
Industry: Legal Services / Personal Injury Law
Compensation: $960 – $2,400 USD/month
Schedule: U.S. Eastern Time (EST)

About the Role

We are seeking a highly organized, proactive, and client-focused Junior Case Manager to support a growing U.S.-based personal injury law firm specializing in motor vehicle accident cases.

As a key member of the legal operations team, you will manage active personal injury cases from intake through settlement, serving as the primary point of contact for clients while coordinating with attorneys, paralegals, medical providers, and insurance companies. Your ability to maintain organized case files, communicate effectively, and ensure every case progresses efficiently will directly contribute to delivering an exceptional client experience.

This is an excellent opportunity for someone with experience in U.S. personal injury law who is looking to build a long-term career within a collaborative and fast-paced legal environment.

What You'll Do

Client Relationship Management

• Serve as the primary point of contact for clients after the intake process.

• Conduct welcome calls and educate clients on treatment expectations, case timelines, and required documentation.

• Build strong relationships with clients by providing consistent communication and empathetic support throughout their case.

• Respond promptly to client questions and provide regular case updates.

Case Management & Legal Support

• Manage active personal injury cases from intake through settlement.

• Track medical treatment, appointments, referrals, and provider updates.

• Request, organize, and follow up on medical records and billing documentation.

• Maintain accurate and timely case updates within the case management system.

• Assist attorneys and paralegals with case preparation and administrative legal support.

• Prepare case files for demand packages by organizing summaries, documentation, and timelines.

Insurance & Provider Coordination

• Communicate with insurance adjusters regarding:

  • Coverage verification

  • Property damage claims

  • Injury claims

• Coordinate with medical providers to obtain treatment records and billing information.

• Ensure documentation is complete, organized, and ready for legal review.

Compliance & Process Management

• Follow Georgia-specific personal injury workflows and internal Standard Operating Procedures (SOPs).

• Identify potential case issues, including:

  • Treatment gaps

  • Missing documentation

  • Client non-compliance

• Ensure all case activities are completed accurately and within required timelines.

• Maintain confidentiality and compliance with legal and internal standards.

What We're Looking For

Required Qualifications

• Minimum 3+ years of experience in:

  • Personal Injury Case Management

  • Legal Case Management

  • Legal Support

  • Personal Injury Administration

• Previous experience supporting U.S.-based personal injury law firms is strongly preferred.

• Experience with motor vehicle accident cases is highly desirable.

• C1 English proficiency or higher (written and spoken) is required.

• Excellent client communication and relationship management skills.

• Strong organizational and multitasking abilities.

• Ability to follow structured workflows, scripts, and SOPs.

• High attention to detail and problem-solving skills.

• Comfortable working in a fast-paced, deadline-driven environment.

• Ability to work during U.S. Eastern Time (EST) business hours.

Preferred Qualifications

• Experience using case management software such as:

  • CASEpeer

  • Clio

  • Filevine

  • Similar legal platforms

• Understanding of:

  • Medical terminology

  • Personal injury treatment timelines

  • Insurance claims processes

  • Adjuster communications

• Previous experience managing a high-volume caseload while maintaining quality and accuracy.

What Success Looks Like

Success in this role will be measured by your ability to:

• Keep cases progressing efficiently from intake through settlement.

• Deliver outstanding client communication and support.

• Maintain accurate, organized, and complete case documentation.

• Proactively identify and resolve issues before they impact case progress.

• Support attorneys and paralegals with timely and well-prepared case files.

• Contribute to an exceptional client experience while maintaining compliance with firm procedures.

Why Join Us?

• Fully remote opportunity with a growing U.S.-based law firm.

• Competitive monthly compensation in USD.

• Long-term career growth within personal injury legal operations.

• Collaborative and supportive team environment.

• Comprehensive training on internal workflows, systems, and best practices.

• Opportunity to make a meaningful impact by supporting clients during important moments in their legal journey.

Important Notes

Applications may not be considered if candidates:

• Do not meet the C1 English requirement.

• Lack experience in U.S. personal injury law.

• Have limited experience managing active case files independently.

• Are unable to work during U.S. Eastern Time (EST) business hours.

• Do not demonstrate strong organizational skills and attention to detail.

This is a remote/telecommute position.