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Bilingual Dental Admin & Receptionist (Virtual Assistant)

Location: Remote — Mexico
Employment Type: Full-Time
Industry: Dental / Healthcare Support
Salary: $1,280 USD/month

About the Role

We are seeking a highly organized, patient-focused, and proactive Bilingual Dental Admin & Receptionist Virtual Assistant to support a busy U.S.-based dental practice with front-desk operations, patient communication, scheduling, insurance coordination, and administrative workflows.

This role is ideal for someone who thrives in fast-paced healthcare environments, enjoys helping patients, and can confidently manage multiple administrative responsibilities while delivering an exceptional patient experience remotely.

The ideal candidate is professional, detail-oriented, highly organized, and comfortable communicating with patients in both English and Spanish.

You will play a critical role in ensuring smooth day-to-day operations while supporting both patients and the internal dental team.

Key Responsibilities

Patient Communication & Front Desk Support

• Handle inbound and outbound patient calls in both English and Spanish

• Respond to emails, texts, and patient inquiries professionally and promptly

• Provide friendly, empathetic, and patient-centered customer service

• Conduct appointment reminders and treatment follow-ups

• Help improve patient engagement and treatment acceptance

Appointment Scheduling & Coordination

• Schedule, confirm, reschedule, and manage patient appointments efficiently

• Coordinate calendars and optimize scheduling workflows

• Ensure patient information and appointment details remain accurate and updated

• Maintain smooth communication between patients and the dental team

Insurance Verification & Billing Support

• Verify insurance eligibility, benefits, and coverage prior to appointments

• Assist with billing coordination and payment posting

• Support claims follow-up and insurance documentation processes

• Help patients understand coverage and payment-related information

Administrative & Operational Support

• Manage patient intake and demographic updates

• Maintain accurate digital records and documentation

• Support data entry, reporting, and administrative workflows

• Ensure all records remain organized and HIPAA compliant

• Assist with additional operational tasks to support office efficiency

Requirements

• Fluent in both English and Spanish (spoken and written) — REQUIRED

• English proficiency level: C1 or higher required

• Clear and professional communication skills with a neutral accent preferred

• Minimum 1–2 years of experience in:

  • U.S. dental administration

  • U.S. healthcare administration

  • Dental front desk support

  • Medical scheduling or insurance coordination

• Strong understanding of:

  • Dental workflows

  • Insurance verification

  • Appointment scheduling

  • Patient communication

• Experience using dental PMS platforms such as:

  • Dentrix

  • Eaglesoft

  • Open Dental

  • Similar systems

• Strong multitasking and organizational abilities

• High attention to detail and professionalism

• Comfortable working independently in a remote environment

• Strong sense of accountability, confidentiality, and HIPAA compliance

What We’re Looking For

• Patient-first mindset with excellent communication skills

• Highly organized and detail-oriented professional

• Strong follow-through and reliability

• Ability to remain calm and professional in fast-paced environments

• Team player comfortable collaborating remotely

• Someone proactive, resourceful, and solutions-oriented

What Success Looks Like

• Patients receive prompt, professional, and empathetic support

• Scheduling and front-desk workflows operate efficiently

• Insurance verification and billing support remain accurate and organized

• Patient communication is timely and professional

• Administrative processes support smooth daily clinic operations

• The dental team can operate efficiently with strong remote administrative support

Why Join Us?

• Fully remote opportunity supporting U.S.-based dental operations

• Long-term growth potential within healthcare administration

• Collaborative and supportive team environment

• Opportunity to develop expertise within dental operations and patient coordination

• High-impact role supporting patient experience and clinic efficiency

This is a remote/telecommute position.