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Location: Remote, Latin America (LATAM)

Work Arrangement: Fully Remote

Employment Type: Full-Time

Openings: 1

Industry: B2B SaaS / Customer Success

Compensation: $1,200 to $1,800 USD/month

Experience: 2+ years in customer success, account management, or client-facing operations

Schedule: Monday to Friday | overlap with U.S. Eastern Time (ET)

English Proficiency: Advanced written and spoken English required

Start Date: As soon as possible

About the Role

We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients. This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.

What You'll Do

• Onboard new clients and guide them through product adoption.
• Run weekly or biweekly check-ins and track health scores.
• Troubleshoot issues, escalate bugs, and document playbooks.
• Partner with sales on expansion opportunities.
• Write clear English updates for U.S.-based stakeholders.

What We're Looking For

• 2+ years in customer success, account management or client support.
• Strong written and spoken English.
• Comfortable with CRM tools (HubSpot, Salesforce or similar).
• Organized, proactive, and calm under pressure.
• Based in Latin America and able to work remote full time.